Managing for Success

Managing for Success is the quarterly magazine of the Law Management Section and focuses on a wide range of practice management issues.

Join the Section and receive a free copy of the magazine and online access to searchable past and present issues. Non-members can subscribe online or send a cheque for £50 made payable to The Law Society with this application form. [PDF 38KB]

Find out more about contributing to or advertising in Managing for Success, Law management e-alert and on the Section's website.

Members: search the magazine's content

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CPD Quiz

MFS now comes with up to six hours' free CPD points each year, through a 15-question quiz on each edition's content. The quiz is quick and user-friendly and will save members time and money, and is accessible via the CPD centre.

To complete the quiz:

• First, register with the CPD centre and log in today at www.lawsociety.org.uk/cpdcentre.  NB Registration requires setting a new user name and password as these details do not automatically carry over from LMS site login.
• Then, select Law Management Section CPD quiz from the list of Law Society Online Learning.
• If you leave the test mid-way through completion, or your session expires, you will need to click on Record on the CPD toolbar at the top of the page (NB not the browser toolbar) to return to the quiz and for more details on the status of completion.  Once there, click on the quiz name.  This will return a 'View Activity Details' page.  Scroll down the page to where it says 'Online assessment' and click on the 'Launch' button underneath to return to the quiz.
  

In order to claim your CPD hours you must achieve a pass mark of 87% or answer 13 out of 15 questions correctly. Your answers will be marked online as soon as you submit them. You can revisit the assessment as often as you like before the next edition of the magazine is released. However, think carefully before submitting your answers as you only have one attempt in which to complete the quiz.

If you would like to contest this mark please contact Sections Editorial Assistant, Emma Maule, on emma.maule@lawsociety.org.uk; 020 7316 5522

For all technical queries please contact the CPD Centre on 0207 320 5841 or via email to cpdcentre@lawsociety.org.uk.

This issue contains the following subjects:

Voice from the Chair Growing a culture Making it work Engaging with high performance suppliers In the manager's office A perfect fit? In Practice (finance) - Climate change In Practice (marketing) - Twelve top tips In Practice (marketing) - How can we help you? In Practice (risk) - New staff - new risks In Practice (client care) - A good price In Practice (IT) - Information lifecycles In Practice (Lexcel) - Does size matter? In Practice (quality) - Reviewing file processes

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This issue contains the following subjects:

Competitiveness, collaboration and change Human risk sources Unlimited reliability? 20:20 supervision Managing for succession The proceeds of CRM Professional indemnity alert In Practice (IT) - Exhibiting the future In Practice (client care) - Roots and culture In Practice (marketing) - The big conversation In Practice (coaching) - Come together In Practice (risk) - Conflict alert In Practice (finance) - Going with the flow

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This issue contains the following subjects:

Access all areas Anti money laundering Lexcel revisited Quality guaranteed Of deals and spiral staircases The Clementi Consultation E-Justice - Modernising the courts In Practice - Client Care - Great expectations In Practice - Coaching - Getting to know you In Practice - Risk - LLPs - How limited is your liability? In Practice - Finance - Cutting out paper In Practice - IT - Court in the NET In Practice - Marketing - Raising hardy perennials

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This issue contains the following subjects:

LMS News Rewarding excellence The leading question of learning Dont shoot the messenger! Stop complaining! The Managers Office Mobility in the market In Practice: Marketing - People Power In Practice: Client Care - Dont ask, dont get In Practice: Risk- Quick off the blocks In Practice: Finance - Prevention is the best cure In Practice: IT - Forgotten codes

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This issue contains the following subjects:

LMS news The Manager’s office Dominant mail Rich in emotional capital Taking a look at yourself The right to copy Scoping the Clementi review In Practice: IT - I spy with my little eye In Practice: Finance - Know your customer In Practice: Risk - Can you change the culture? In Practice: Client Care - Silver service In Practice: Marketing - Make more of your clients

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This issue contains the following subjects:

LMS news Implementing the business plan Successful succession Updating Lexcel The Legal Web The Manager's office In Practice: IT - Tomorrow's world In Practice: Finance - Calculating PI In Practice: Risk - Cultural studies In Practice: Coaching - It's good to talk In Practice: Marketing - Living by the sword In Practice: Client Care - Electric feedback

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This issue contains the following subjects:

LMS news Making teams work Progress and disharmony Hard times The American way Sharks patrol these waters The Manager’s Office Insurance In Practice: IT – Cutting edge technologies In Practice: Finance – Measuring up In Practice: Risk – System addicts In Practice: Coaching – The personal touch In Practice: Marketing – One step away from goldmine In Practice: Client Care – Service elevators

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This issue contains the following subjects:

Book review In Practice: Coaching In Practice: Marketing In Practice: Risk In Practice: Client Care In Practice: IT Moving targets Making the most of management The Magnificent Seven Priceless values Follow the leader

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This issue contains the following subjects:

Book Review Boardroom: Finance - To incorporate or not to incorporate? Business planning Taylor-made success Stop complaining Word power Under pressure Council report Boardroom: Coaching - Getting your heads together Boardroom: Marketing - Christmas presence Boardroom: IT - E-conveyancing, where are we now? Boardroom: Client Care - Personal services Boardroom: Risk - Designing a strategy for your firm

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This issue contains the following subjects:

Banners unfurled IT: Contract lifesavers Partners in profitability Training tracks Minding your Ps and Qs Boardroom: Finance - Getting the most out your bank Boardroom: Coaching - How to see the future Boardroom: Marketing - Here’s looking at you Boardroom: IT - Rooms at the top Boardroom: Client Care - A shakedown in communications

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This issue contains the following subjects:

Book reviews Leading with the strongest suit Double trouble at the top Worrying about stress Like herding cats Flexible Friends Boardroom: Finance - Getting the most out of your bank Boardroom: Coaching - Take a look at yourself Boardroom: Marketing - Walk a mile in my shoes Boardroom: IT - Slipping through the NET! Boardroom: Client Care - Value for money

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This issue contains the following subjects:

Keeping the customer satisfied Coping with contradictions Cobbetts – Northern Star Foolish risks The rules of the game Turning on to strategy Boardroom: Finance - Questions and answers Boardroom: Coaching - Coaching and how you can use it Boardroom: Marketing - Make marketing happen Boardroom: IT - Classified information

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This issue contains the following subjects:

In which we serve: effective risk management processes (part two) Achieving Lexcel and the aftermath Lexcel: a true story of success! Website options for the smaller firm Collaboration: the road to prosperity You rang my lord? – phone conferencing for the legal profession Satisfaction guaranteed: client satisfaction Using your judgement: appraisals in practice Survival of the fittest: dealing with under-performance

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This issue contains the following subjects:

Doing IT on the web In which we serve: effective risk management processes (part one) Risk management: catchphrase or philosophy Lexcel: effective risk management in action People from your profits Coaching in the legal profession Flexible friends Cutting the cake: how to divide your profits but not the partnership

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This issue contains the following subjects:

Are we truly client focused? To Lexcel or not to Lexcel – that was the question Disaster recovery: whose responsibility? Tradition or technology: the pros and cons of the electronic law library One big happy family Achieving best practice: shaping professionals for success Use it or lose it: Pension allowances under the new rules Much obliged: employers’ duties for pension provision United we stand – successful steps to a winning merger From fee-earner to manager: a challenging development

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This issue contains the following subjects:

Profits from your people Capital gains tax and law firms Can we be as profitable as Cadbury and Tesco? Partnership reform rolls on Business planning: process and practice Your meetings: worthwhile or wasteful Client service, practice excellence and profitability: how to achieve the links Born to serve Claims or complaints: getting the right mind-set Marketing is for life – not just for Christmas

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This issue contains the following subjects:

Implementing a practice management system Management training: a cost or investment Could do better: the staff appraisal Plan ahead: stakeholder pensions Profits, freeholds and pensions Cyber-risks: the management challenge Limited Liability – changing practices The business of law: making businessmen of lawyers Risk management – the critical factors

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This issue contains the following subjects:

Fighting chance: designing a dispute system The lure of the web: designing for success Legal services on-line – how to sell and market Building an intranet: a case study of design and management Changing tune Manage to prosper Coaching: a fresh approach Budgets and forecasts Time tactics …a practitioner writes… Fraud: don’t let it happen in your firm Structural Survey: building a better team

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This issue contains the following subjects:

Merger mania - the need for essential planning Financial management: must try harder Business excellence: a mark of distinction It's marketing, Jim, but not as we know it Is IT really necessary? What price a quality service? Limited liability partnerships: a chance for peace of mind The people challenge Be Here Now - The Internet - business stratergies for law firms by Andrew Terrett

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This issue contains the following subjects:

Training - an opportunity for development Average cost by case - Excel template now on LMS website Succession planning Brave new world - changing practice Millennium malaise A new look at workplace counselling Misunderstanding marketing management A licence to drive a computer E-mail - Asset not liability! Linking two law offices - trials and tribulations Professional knowledge for profitable practices - direct to your PC Solutions are easy - but first identify the problem

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This issue contains the following subjects:

The reality of the virtual office Average cost per case - the requirements for LAFQAS and legal aid contracting Succession planning Management development - the easy way? Business Link - do you know what help is at hand? Client care: how to make your practice boom without marketing Partnership taxation: practicl steps for high street firms Stress and legal practice Structuring for growth Case management systems: the jury is still out Legal resources on the Internet Funding an investment in IT

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This issue contains the following subjects:

Identity matters Flying high in management Working Time Regulations - a modern Christmas Carol Warning! The euro has arrived Different strokes for different folks You and your bank manager Making business sense of Practice Rule 15 Be successful and get CPD hours too! The growth model for legal firms Achieving the tripple whammy Managing business cycles Financial and strategic advice The Millennium Bugg and Solicitors' Practices Voice recognition - no easy answers Tackling your IT issues Together

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This issue contains the following subjects:

Size doesn't matter - is what you do with it The days of "on the fly" management are over! Internal communication - why won't they listen!! Unbundling legal services: A way of increasing access to justice Work flow systems Tomorrow's Company: The inclusive approach Managing trainees for success Our first website Technology matters - Don't sit next to Nelly

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This issue contains the following subjects:

When did a client last say it with flowers? Great expectations or Little Dorrit? How case management is changing Have you got what it takes? Size does matter

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This issue contains the following subjects:

Something for everyone Avoiding future shock Don't train in vain Education - education - education Put it in writing Getting the message Breaking up is hard to do

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This issue contains the following subjects:

Where have all the hours gone? Should you tangle with the Web? Unconditional Success Can't Sell, Won't Sell Openness brings its own rewards Crisis? What crisis?

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